Privacy policy

Who we are

Connie is a trade name of Bryton’s Computer Build & Repair LLC, 746 S Arnold St, Suite 3, South Bend, IN 46619. Email hello@secondring.app.

What we collect

• Your business info. Business name, trade, service area, hours, services, and the call rules you set up, so Connie can answer for you.
• Calls Connie answers. When a call you missed is forwarded to Connie, we record it and make a transcript and summary. We only get the calls that reach Connie; calls you pick up yourself never reach us.
• Your contact info. Your name, mobile number and email, so we can set you up, send call summaries and alerts, and reach you about your account.
• Payments. Handled by Stripe. We never see or store your full card number; Stripe does, under its own privacy policy.
• Google sign-in. If you sign in with Google, we get your Google account email to identify you.
• Google Calendar. Only if you connect it. We check your free and busy times and add the jobs Connie books. You can disconnect it any time.
• Waitlist and demo forms. What you type in (name, business, phone, email, city, trade), plus a partner referral code if a partner sent you.

Cookies

We only use strictly necessary cookies:

• a sign-in session cookie, so you stay signed in to your account;
• a signup progress cookie, so a half-finished signup isn’t lost;
• a partner referral cookie (90 days), so the partner who sent you gets credit.

No advertising or cross-site tracking cookies, and no ad trackers. The site remembers your light/dark theme choice in your own browser.

Call recording notice

Callers hear that the call may be recorded before Connie picks up. Some states require everyone on a call to agree to recording; as the business using Connie, you’re responsible for keeping that notice turned on and for any extra notice your state requires. Calls to our demo line are recorded so we can improve the service.

How we use it

• To answer your missed calls, book jobs, and send you summaries and alerts.
• To bill you, support you, and keep the service secure.
• To improve how Connie answers. We may review recordings and transcripts for that.

We share data only with the companies that help us run the service (for example phone carriers, hosting, email delivery, speech and AI processing, and Stripe), only as needed to run it, or when the law requires it.

We don’t sell your data

We don’t sell or rent your information or your callers’ information, and we don’t use it for advertising.

How long we keep it, and deleting it

We keep your account information while you’re a customer, and call recordings and transcripts for as long as your account needs them. Email hello@secondring.app and we’ll delete your recordings, transcripts and account data, except what we must keep by law (for example billing records for taxes). Callers can ask us the same about their own calls.

Changes

If we change this policy in a way that matters, we’ll update the date below and tell customers by email.