Terms of service

Who we are

Connie is a trade name of Bryton’s Computer Build & Repair LLC, 746 S Arnold St, Suite 3, South Bend, IN 46619. Email hello@secondring.app.

What Connie does

Connie answers the calls you miss, using call forwarding you turn on with your phone carrier. Your phone rings first. When a forwarded call reaches Connie, an AI receptionist answers in your company’s name, follows the rules you set, can book into your Google Calendar if you connect it, and sends you a summary.

Billing

• Plans are subscriptions billed in advance through Stripe, monthly or yearly. Sales tax applies where required.
• Founding plan: $49 a month (or $490 a year), price locked for as long as you stay subscribed. It answers every missed call with a fair-use limit of 300 minutes a month. Past 300 minutes, minutes are $0.35 each, and we alert you before you reach the limit.
• Other plans include the minutes listed on the pricing page, with the listed per-minute price after that. There is no setup fee on any plan.
• We’ll give you notice by email before any price change on a non-founding plan.

Cancel anytime

No contract. Cancel any time by emailing hello@secondring.app; you keep service until the end of the period you paid for. Turn off call forwarding on your phone to stop calls reaching Connie right away. Except for the guarantee below, payments already made aren’t refunded.

First-job guarantee

If Connie hasn’t booked at least one job for you in your first 30 days, we refund your first month in full. The 30 days start the day Connie starts answering your missed calls. A job counts when Connie answered a call you missed and that call’s summary shows a booked job (a visit, estimate or inspection). Test calls from you or your team don’t count. To claim it, email us within 14 days after day 30. One refund per business.

Acceptable use

• Use Connie only for your own lawful business calls.
• Don’t use it for robocalls, spam, harassment, or anything illegal, and don’t try to break, overload or copy the service.
• Give us accurate business info. Connie says what you tell her to say, and you’re responsible for that information (prices, hours, safety steps).
• Keep the call-recording notice on and follow the recording laws that apply to you.

We may suspend accounts that break these rules.

Service availability

We work hard to keep Connie answering, but we can’t promise 100% uptime. Phone carriers, internet and other providers can fail. Because your phone always rings first, calls, including emergencies, still reach you before they reach Connie. Connie is not an emergency service and doesn’t replace 911.

AI can make mistakes

Connie is an AI. She can mishear or get details wrong. Every call has a recording and transcript so you can check what was said. Confirm important details with your customer before you rely on them.

Limitation of liability

To the extent the law allows, Connie is provided “as is,” and we’re not liable for lost profits, lost jobs, or indirect or consequential damages. Our total liability for any claim is limited to what you paid us in the 3 months before the claim.

Changes

We may update these terms. If a change matters, we’ll email customers before it takes effect. Keeping your subscription after that means you accept the new terms.

Law

These terms are governed by the laws of the State of Indiana. Any dispute will be handled in the state or federal courts in St. Joseph County, Indiana.